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한국어 전화상담사를 찾습니다.
작성자
chrich77
작성일
2021-08-16 10:40
조회
455
안녕하세요, Clever Care Health Plan이란 메디케어 판매회사 입니다.
시니어분들 상대로 메디케어관련 전화상담사, 한국어 가능한 영주권 이상자를 찾습니다. 세일즈가 아니고 멤버관리직입니다.
고객 대부분이 한국분들이셔서 한국인 직원이 많이 필요한 곳입니다. 영어로 간단히 작문하기, 말하기 및 컴퓨터 사용(워드, 엑셀)에 거부감이 없으신 분이면 더욱 좋겠습니다. 경력 없으셔도 됩니다. 어르신 분들의 눈높이로 한국어로 친절하게 통화상담이 가능하신 분이면 됩니다. 위치는 아케디아(660 W. Huntington Dr. Arcadia, CA 91007)에 있어요. 아케디아로 출근하셔야 하며, 10월~3월까지는 주말근무도 하셔야 합니다. 하지만 가족까지 건강보험 혜택이 주어집니다. 자세한 내용은 아래글을 참조해주세요. 영문이력서를 작성하셔서 이메일 보내주시면 고맙겠습니다. christina.choung@ccmapd.com
Job Summary
This position will be based in Arcadia, California.
Member Services Representatives are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.
Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.
Functions & Job Responsibilities
· Manage inbound and outbound calls, faxes, and emails in a call center environment
· Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
· Responds efficiently and accurately to callers and explains possible solutions
· Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
· Follows communication scripts when handling different topics
· Builds sustainable relationships and engages members by going the extra mile
· Keep records of all conversations in our central database
· Additional projects assigned by management
Qualifications
· Bilingual in Korean required.
· High school diploma or equivalent, Bachelor’s Degree preferred
· At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
· Exceptional customer service skills, including verbal and written communication
· Strong active listening skills
· Ability to collaborate and be a team player
· Must be a quick learner
· Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
· Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
· Proficiency with Microsoft Office (Word, Excel, Outlook)
· Type 60wpm preferred
· Must be willing and able to work weekends from October-March
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Language:
Work Location:
Work Remotely:
시니어분들 상대로 메디케어관련 전화상담사, 한국어 가능한 영주권 이상자를 찾습니다. 세일즈가 아니고 멤버관리직입니다.
고객 대부분이 한국분들이셔서 한국인 직원이 많이 필요한 곳입니다. 영어로 간단히 작문하기, 말하기 및 컴퓨터 사용(워드, 엑셀)에 거부감이 없으신 분이면 더욱 좋겠습니다. 경력 없으셔도 됩니다. 어르신 분들의 눈높이로 한국어로 친절하게 통화상담이 가능하신 분이면 됩니다. 위치는 아케디아(660 W. Huntington Dr. Arcadia, CA 91007)에 있어요. 아케디아로 출근하셔야 하며, 10월~3월까지는 주말근무도 하셔야 합니다. 하지만 가족까지 건강보험 혜택이 주어집니다. 자세한 내용은 아래글을 참조해주세요. 영문이력서를 작성하셔서 이메일 보내주시면 고맙겠습니다. christina.choung@ccmapd.com
Full Job Description
Job Summary
This position will be based in Arcadia, California.
Member Services Representatives are the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.
Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.
Functions & Job Responsibilities
· Manage inbound and outbound calls, faxes, and emails in a call center environment
· Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care
· Responds efficiently and accurately to callers and explains possible solutions
· Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed
· Follows communication scripts when handling different topics
· Builds sustainable relationships and engages members by going the extra mile
· Keep records of all conversations in our central database
· Additional projects assigned by management
Qualifications
· Bilingual in Korean required.
· High school diploma or equivalent, Bachelor’s Degree preferred
· At least 2 years customer service experience, preferably in healthcare management and/or a call center setting
· Exceptional customer service skills, including verbal and written communication
· Strong active listening skills
· Ability to collaborate and be a team player
· Must be a quick learner
· Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
· Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
· Proficiency with Microsoft Office (Word, Excel, Outlook)
· Type 60wpm preferred
· Must be willing and able to work weekends from October-March
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Application Question(s):
- Please confirm your email address
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Language:
- Korean (Required)
Work Location:
- One location
Work Remotely:
- No
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